Refund Policy

We offer a 30-day return policy for dry products and kitchenwares. This means you have 30 days from the date you receive your item to request a return. To qualify for a return, the item must be in its original condition unworn or unused, with tags still attached, and in its original packaging. You'll also need to provide your receipt or proof of purchase.

To begin a return, simply get in touch with us at info@lakshmistores.com. Once your return is approved, we'll send you a return shipping label along with clear instructions on how and where to send the item back. Please note that items sent back without prior approval will not be accepted. For any queries related to returns, feel free to reach out to us at info@lakshmistores.com we're happy to help.

Damages and Issues

Please check your order carefully as soon as it arrives. If anything is damaged, defective, or incorrect, contact us straight away so we can sort it out for you.

  • For fresh and frozen items, complaints must be raised within 24 hours of delivery, along with clear images of the item.

  • For damaged or expired grocery items, complaints must be raised within 7 days, with photo or video proof.

  • For missing parcels or incorrect delivery status, please raise a complaint within 3 days of the expected delivery date.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods fresh vegetables, fruits, flowers, frozen products, meat, fish, fresh sweets and snacks, and plants
  • Custom or personalized items special orders made to your specifications
  • Personal care products such as beauty and grooming items
  • Hazardous materials including flammable liquids or gases
  • Sale items and gift cards unfortunately, these cannot be returned or refunded

If you're unsure whether your item qualifies, don't hesitate to contact us and we'll be glad to advise.

Refund & Complaint Policy

  • Complaints for fresh and frozen items must be raised within 24 hours of delivery, with supporting images.
  • Complaints for damaged or expired grocery items must be raised within 7 days, with photo or video proof.
  • For missing parcels or incorrect delivery status, complaints must be raised within 3 days of delivery.

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. If approved, the refund will be processed back to your original payment method. Please bear in mind that your bank or card provider may take a few additional days to reflect the amount in your account.

Please note:

  • Refunds will be issued after deducting applicable packaging and handling charges.
  • No refund will be provided for perishable items once the order has been dispatched.
  • If a delivery attempt fails, or if the delivery is refused or returned to us, no refund will be issued for perishable items.
  • If there is a delivery delay, please report it to us immediately.

Refunds may be delayed or require further evidence in the following situations:

  1. No photo or video evidence is provided.
  2. Temperature-controlled delivery was not selected for perishable products.
  3. The delivery attempt failed, was refused, or returned under avoidable circumstances.

Exchanges

Return Policy

  • No returns are accepted for fresh or frozen items
  • For grocery items:

      • Complaints must be raised within 30 days of delivery.

      • If the complaint is found to be valid, we will arrange a return or suitable resolution.

      • If you're unsatisfied with your purchase or ordered by mistake, the item will need to be brought back to the store by you we do not offer a collection service in such cases.

Cancellation Policy

If you wish to cancel your order, please be aware that a £2.99 cancellation/processing fee will be deducted from your refund. This small charge helps us manage our operations and continue providing you with the reliable service you deserve.